FAQ

Welcome to the JemLove FAQ. Here, we answer the most common questions about our adult products, discreet shipping, returns, and payment options for customers in the USA and select international locations.

1. Do you ship discreetly?

Yes. All orders are shipped in plain, unmarked packaging with no mention of “JemLove” or the nature of the products inside.

2. What countries do you ship to?

We currently ship to the USA, Canada, and select international destinations. See our Shipping Policy for details.

3. How long will my order take to arrive?

  • USA Standard Shipping: 3–7 business days

  • USA Expedited Shipping: 2–4 business days

  • International Orders: 7–21 business days (varies by destination)

4. Can I return a product?

Due to the intimate nature of our products, opened or used items cannot be returned. Unopened products in original packaging may be returned within 30 days—see our Return & Refund Policy.

5. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and buy-now-pay-later options such as Klarna (where available). Learn more in our Payment Methods page.

6. How is my personal information protected?

We use secure, encrypted payment systems and never store your full card details. For details, see our Privacy Policy.

7. Are LoverBliss products safe to use?

Yes. All products are sourced from trusted manufacturers and meet applicable safety standards. Always follow product instructions and clean your items before and after use.

8. Do you offer product advice or recommendations?

Absolutely. Our customer support team is discreet and knowledgeable—contact us via our Contact Us page for personalized suggestions.

9. Do you have a loyalty or rewards program?

We are working on a customer rewards program to thank you for your support—stay tuned for updates.

10. I have another question.

If you can’t find your answer here, please email us at support@JemLove.com and we’ll be happy to help.