Privacy/Security

Last updated: August 10, 2025

1. Introduction

Welcome to JemLove. We operate www.jemlove.com (the “Site”), where we offer high-quality adult products and sexual wellness items to customers 18 years or older in the USA and select international markets.
We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data.

2. Age Restriction

You must be 18 years of age or older (or the age of majority in your jurisdiction, if higher) to use this Site or purchase our products. We do not knowingly collect personal information from minors.

3. Information We Collect

a. Information You Provide

  • Name, billing & shipping address

  • Email, phone number

  • Payment details (securely tokenized – we do not store full card numbers)

b. Automatically Collected Information

  • IP address, browser type, device type, referring pages, time stamps

  • Cookies, pixel tags, and analytics data

c. Order Information

  • Products purchased, delivery preferences, order value

4. How We Use Your Information

  • Order Processing & Delivery – to confirm, fulfill, and ship your order in plain, unmarked packaging.

  • Customer Support – to respond to inquiries and assist with returns.

  • Fraud Prevention & Security – to detect and prevent fraudulent activity.

  • Marketing – to send product updates and promotions only if you have opted in (unsubscribe anytime).

  • Analytics – to improve our Site and product offerings.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  1. Keep your shopping cart active.

  2. Analyze traffic patterns via Google Analytics.

  3. Personalize marketing if you’ve given consent.

You can manage cookies through your browser settings or the cookie banner on your first visit.

6. Disclosure of Information

We do not sell your personal data. We may share it with:

  • Payment Processors (e.g., Stripe, PayPal, Klarna) – secure payment handling

  • Fulfillment Partners – warehousing, packaging, shipping

  • Marketing & Analytics Providers – email campaigns, site performance tools

  • Legal Authorities – when required by law or to protect our rights

7. International Data Transfers

Your data may be stored or processed in the USA or other countries. For EU/UK customers, we use Standard Contractual Clauses or equivalent safeguards.

8. Your Rights

Depending on your location:

  • USA (CCPA/CPRA) – Know, access, delete, opt-out of “sale,” correct inaccurate data

  • EU/UK (GDPR) – Access, rectify, erase, restrict, data portability, withdraw consent

  • Canada (PIPEDA) – Access, correct, withdraw consent

To exercise your rights, contact: support@jemlove.com.

9. Data Retention

  • Order records: 7 years (tax compliance)

  • Marketing consent: until withdrawn

  • Analytics data: 26 months (Google Analytics default)

10. Security

We use TLS encryption, tokenized payments, and role-based data access. While no method is 100% secure, we follow industry best practices to protect your information.

11. Third-Party Links

Our Site may contain links to external websites. We are not responsible for their privacy practices—please review their policies before sharing personal information.

12. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be posted here with a new “Last updated” date.

13. Contact Us

Privacy Team
JemLove
Email: support@jemlove.com