Terms of Service

Last updated: August 10, 2025

1. Acceptance of Terms

By accessing or using www.JemLove.com (the “Site”) and purchasing products from JemLove, you agree to comply with these Terms of Service (“Terms”). If you do not agree, please do not use our Site.

2. Eligibility – 18+ Adult Content

This Site offers adult products and sexual wellness items intended exclusively for customers aged 18 or older (or the age of majority in your jurisdiction, if higher). By using this Site, you confirm you meet these requirements and will not allow minors to access our products or content.

3. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your information.

4. Products & Orders

  • All products are for personal, lawful use only.

  • We reserve the right to refuse or cancel any order suspected of violating applicable laws or involving fraudulent activity.

  • Product descriptions, prices, and availability are subject to change without notice.

5. Payment

  • Accepted methods include major credit cards, PayPal, and other secure payment options shown at checkout.

  • You agree to provide accurate billing and shipping details.

  • JemLove does not store full payment card information.

6. Shipping & Delivery

  • All orders are shipped in plain, discreet packaging for privacy.

  • Shipping times are estimates and not guaranteed.

  • For details, see our Shipping Policy.

7. Returns & Refunds

  • Opened or used products cannot be returned for hygiene reasons.

  • Eligible returns of unopened items must comply with our Return & Refund Policy.

  • For defective or incorrect items, contact support@JemLove.com within 7 days of receipt.

8. Intellectual Property

All content on this Site, including text, images, and designs, is the property of JemLove or its licensors and protected under intellectual property laws. Unauthorized use is prohibited.

9. Medical Disclaimer

Products sold by JemLove are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. Consult a healthcare professional for medical concerns.

10. Limitation of Liability

To the fullest extent permitted by law, JemLove shall not be liable for indirect, incidental, or consequential damages related to Site use or product purchases. Our liability is limited to the purchase price of the product in question.

11. Indemnification

You agree to indemnify JemLove, its employees, and affiliates against any claims or expenses arising from your misuse of our Site or products.

12. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles.

13. Changes to Terms

We may update these Terms at any time. Continued use of the Site after updates constitutes your acceptance of the revised Terms.

14. Contact Us

Email: support@JemLove.com