Payment Methods

At JemLove, checkout is secure, simple, and discreet. Below you’ll find all accepted payment options, plus answers to common billing questions for customers in the USA and select international destinations.

1) Credit & Debit Cards

We accept major cards: Visa®, MasterCard®, American Express®, Discover®.

  • Security: Transactions are encrypted end-to-end. We do not store full card numbers.

  • Verification: We may use AVS/3-D Secure to reduce fraud and keep your account safe.

2) PayPal

Checkout quickly without sharing card details directly with us. You can pay with your PayPal balance or the cards linked to your PayPal account.

3) Buy Now, Pay Later (BNPL) – Where Available

Depending on your location, you may see Klarna or similar options at checkout. These providers allow you to split your purchase into installments (subject to approval).

4) Discreet Billing Descriptor

For your privacy, your statement will show a generic or discreet business name, not “JemLove” or product descriptions.

5) Currency, Taxes & Fees

  • Currency: Prices are listed in USD. Your bank may apply FX rates/fees for non-USD cards.

  • Sales Tax (U.S.): Calculated at checkout based on your shipping address.

  • International Orders: Import duties/taxes (if any) are the customer’s responsibility; see our Shipping Policy.

6) Payment Security & Fraud Screening

We use reputable processors and industry best practices (encryption, tokenization, risk screening). Suspicious orders may be canceled or require additional verification to protect customers.

7) Declines & Troubleshooting

If your payment is declined:

  • Confirm card number, expiry, CVC, and billing ZIP/postal code match your bank records.

  • Try another method (e.g., PayPal or a different card).

  • Contact your bank for approval or reach us at support@JemLove.com.

8) Refunds Timeline

Approved refunds (per our Return & Refund Policy) are issued to the original payment method within 5–10 business days after processing.

9) Gift Cards & Store Credit (Coming Soon)

We’re preparing e-gift cards and store credit options to make gifting and exchanges easier.

10) Questions About Payments?

We’re here to help: support@JemLove.com.
For shipping costs, delivery windows, and duties, visit our Shipping Policy. For returns and refunds, see our Return & Refund Policy.